Banking Contact Center Agent - Jayapura, Papua (Open for Fresh Graduates & Experienced)

Infomedia Nusantara is seeking passionate and customer-oriented individuals to join our team as Banking Contact Center Agents in Jayapura, Papua. This is a unique opportunity for both fresh graduates and experienced professionals to work in one of the most vibrant cities in Indonesia, contributing to a leading financial institution's customer service excellence.

As a Banking Contact Center Agent at Infomedia Nusantara, you will be the voice of our bank, handling customer inquiries, resolving issues, and providing exceptional service. You will use our state-of-the-art contact center software, including Avaya and Salesforce, to manage customer interactions efficiently. This role offers a dynamic work environment with opportunities for growth and development.

📋 Tanggung Jawab Pekerjaan

Key Responsibilities:

• Handle inbound and outbound customer calls with professionalism and empathy.
• Resolve customer inquiries and complaints promptly and accurately.
• Use Avaya and Salesforce to manage customer interactions and maintain records.
• Provide excellent customer service, ensuring customer satisfaction and loyalty.
• Follow company policies and procedures to ensure compliance and quality service.
• Collaborate with the team to achieve daily and monthly service level objectives.
• Participate in training and development programs to enhance skills and knowledge.
• Adapt to changing customer needs and market conditions.

🎓 Kualifikasi & Syarat

Kualifikasi & Syarat:

• Fresh graduates or experienced professionals with a minimum of 1 year of experience in customer service or contact center roles.
• Strong communication skills in both written and spoken Indonesian.
• Familiarity with banking products and services.
• Ability to work under pressure and meet service level agreements.
• Willingness to work in a fast-paced, team-oriented environment.
• Possession of a bachelor's degree in any field (for fresh graduates).
• Experience with contact center software such as Avaya and Salesforce is a plus.
• Ability to work in a remote and challenging location.

🛠️ Keahlian

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