Customer Service Representative (Call Centre) - Immediate Hiring

Join PERSOL as a Customer Service Representative in our dynamic call centre team based in Canggu, Bali. This is a fantastic opportunity for individuals who thrive in fast-paced environments and are passionate about delivering exceptional customer service. In this role, you will be the first point of contact for our clients, handling inquiries, resolving issues, and ensuring their satisfaction. Our team is dedicated to providing top-notch support, and we are looking for someone who can maintain a high level of professionalism and efficiency. This position offers a competitive salary and the chance to grow within a reputable company.

PERSOL is a leading company in the hospitality industry, known for its commitment to excellence and customer satisfaction. With locations in various parts of the world, PERSOL offers a unique and enriching work environment. As a Customer Service Representative, you will have the opportunity to work with a diverse range of clients, contributing to our mission of providing exceptional service. The role involves using tools like CRM systems and call centre software to manage and track customer interactions effectively.

📋 Tanggung Jawab Pekerjaan

• Answer and resolve customer inquiries and complaints via phone and email.
• Process and manage customer data using CRM systems like Salesforce.
• Maintain a high level of professionalism and efficiency in all customer interactions.
• Follow up on customer issues to ensure resolution and satisfaction.
• Adhere to company policies and procedures related to customer service.
• Provide regular reports on customer interactions and service metrics.
• Participate in team meetings and training sessions to improve service standards.
• Uphold the company's values and contribute to a positive work environment.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in customer service or a related field.
• Proficient in using CRM systems like Salesforce.
• Excellent communication skills in both English and Bahasa Indonesia.
• Ability to work in a fast-paced, high-volume call centre environment.
• Strong problem-solving and multitasking skills.
• Customer-centric mindset and a passion for delivering exceptional service.
• Valid SIM card and ability to work in Bali.
• Familiarity with call centre software and tools.

🛠️ Keahlian

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