Customer Service Advisor - Asta Medical International
Asta Medical International is seeking a dedicated and customer-focused Customer Service Advisor to join our dynamic team in Denpasar Barat, Bali. In this role, you will serve as the first point of contact for our clients, providing exceptional support, resolving inquiries, and ensuring a seamless customer experience. Our company is a leading provider of medical equipment and solutions, and we are committed to delivering top-notch service to our clients.
As a Customer Service Advisor at Asta Medical International, you will be responsible for handling customer inquiries, orders, and complaints. You will work closely with our sales and technical teams to ensure that our clients receive the best possible service. This role offers a unique opportunity to grow within a reputable company and make a significant impact on our clients' experience.
📋 Tanggung Jawab Pekerjaan
- Answering customer inquiries via phone, email, and live chat
- Processing and fulfilling customer orders
- Resolving customer complaints and issues
- Providing product information and technical support
- Maintaining accurate records of customer interactions
- Assisting with data entry and updating customer databases
- Collaborating with the sales and technical teams to ensure customer satisfaction
- Following up with customers to ensure their needs are met
🎓 Kualifikasi & Syarat
- Bachelor's degree in Business Administration, Marketing, or a related field
- Minimum of 2 years of experience in customer service or a related role
- Excellent communication and interpersonal skills
- Strong problem-solving and decision-making abilities
- Proficiency in using CRM software such as Salesforce or HubSpot
- Familiarity with medical equipment and industry standards
- Ability to work well under pressure and meet tight deadlines
- Fluent in both English and Bahasa Indonesia
🛠️ Keahlian
Kirim lamaran sekarang sebelum batas waktu.🚀 Lamar Sekarang