Lazada Seller Success Manager

Join Lazada Indonesia as a Seller Success Manager in Pangkal Pinang and drive growth for our seller ecosystem. You'll be the bridge between Lazada and our sellers, empowering them with tools, insights, and strategies to maximize their success on our platform. In this role, you'll work closely with sellers to understand their business needs, provide tailored solutions, and help them leverage Lazada's tools to boost sales and efficiency. This is an exciting opportunity to grow with a leading e-commerce player in Southeast Asia.

Lazada Indonesia, a subsidiary of Alibaba Group, is a dynamic and fast-growing e-commerce platform with a strong presence in Indonesia. We're committed to providing a seamless shopping experience for millions of customers and empowering our sellers to thrive in the digital marketplace. As a Seller Success Manager, you'll play a crucial role in helping our sellers succeed and achieve their business goals.

📋 Tanggung Jawab Pekerjaan

• Build and maintain strong relationships with sellers, providing exceptional customer service and support.
• Analyze seller performance data and provide actionable insights to help sellers improve their sales and efficiency.
• Develop and implement strategies to help sellers grow their businesses on Lazada.
• Collaborate with cross-functional teams to identify and implement new tools, features, and initiatives that benefit sellers.
• Monitor seller compliance with Lazada's policies and guidelines, and escalate issues as needed.
• Provide training and resources to sellers to help them maximize their use of Lazada's tools and features.
• Track and report on key performance indicators (KPIs) to measure the success of seller initiatives.
• Act as a liaison between sellers and Lazada's internal teams to address any issues or concerns.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 3 years of experience in a sales, customer service, or business development role, preferably in the e-commerce or retail industry.
• Strong understanding of e-commerce platforms and market trends.
• Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships.
• Proficient in using Microsoft Office Suite, Google Workspace, and other relevant software tools.
• Familiarity with Lazada's seller platform and tools is a plus.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Strong problem-solving and analytical skills, with the ability to make data-driven decisions.

🛠️ Keahlian

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